Irish-owned Cassidy Travel has been named Ireland’s Leading Online Travel Agency in the World Travel Awards announced recently. Now in their 27th year, the awards serve to acknowledge, reward and celebrate excellence across all sectors of the global travel and tourism industry.
John Spollen, Director of Cassidy Travel, comments: “This prestigious award is a welcome shot in the arm for our business as it grapples with the prevailing market uncertainty. For any travel agent, the digital offering will be a big success factor in the post-Covid world, so I am delighted to receive this acknowledgement that we’re on the right track to meet this challenge!”
“Online is important strategically for our business, in complementing our Dublin-based bricks-and-mortar operations and spreading our footprint nationwide.”
Alongside its recently enhanced website, Cassidy Travel’s social media presence is among the strongest in the industry, with over 220,000 facebook followers. The company has successfully introduced zoom calls to provide face-to-face advice to customers from the comfort of their home. “We’ve sought out new ways to serve the many customers who lean on the expertise of our staff when deciding on their holiday,” explains Spollen. “Given the positive reaction, Zoom is likely to become a permanent channel for us in the future. Overall, I am confident we are in a good place for when the market opens up.”
Established in 1985, Irish-owned Cassidy Travel is the country’s largest travel agent, with10 Travelshops in Dublin, including the Square in Tallaght and an online at cassidytravel.ie. It caters for holidaymakers across its sun holiday, city break, cruise, sports and Classic Resorts long-haul divisions.