Soft copy documentation now accepted for insurance policies to mitigate delays caused by COVID-19 business interruption.
Online insurance brokers Insuremyvan.ie report that in what is the busiest time of the year for van insurance renewals, they are offering discounts to any van driver who renews their insurance through their online platform – so as to free up phone-lines to deal with the influx of calls from motorists concerned as to how COVID-19 might impact them.
April is the busiest time of the year because that is when Setanta, the then biggest van insurance provider ceased trading in 2014, forcing all van drivers to take out new polices all at the same time.
The insurance experts say they are also now accepting soft copy documentation for all applications and renewals, and are encouraging customers to submit scans or photographs of items such as No Claim Bonus Certificates and Drivers Licences to streamline the process at a high volume time, and to reduce delays and handling.
Jonathan Hehir, Managing Director of Insuremyvan.ie explained the measures they have put in place in the wake of recent developments,
“Like everyone, we are doing what we can to manage this situation as it unfolds. Due to the nature of our business, we have received a higher than usual volume of calls from customers worried about how this situation could affect their insurance policy, their application, their renewal etc. Because of the legacy of the Setanta closure in April 2014, April is now the busiest month by far for van insurance renewals, with thousands of van drivers throughout the country looking for quotes and policies during this time. Compounding this is the fact that interruption to businesses all over the country, on the back of the COVID crisis, is likely to lead to delays in services. We have tried to pre-empt this by taking action ahead of time to ensure all renewal notices are collated and issued well in advance of renewal dates. So, anyone with a renewal date in April, can expect to receive their renewal notice over the next few days, if they have not already done so.
To ease traffic on the phoneline and to expedite customer renewals, we are offering a €50 discount on prices quoted on renewal notices, for any van insurance policies holders that want to renew through our self-service online option”.